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Consumer Rights, Withdrawal, Cancellation And Return Terms

GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (OG:27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased. .
3. The shipping fee, which is the product shipping fee, will be borne by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal 30-day period. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
6. If the seller becomes unable to sell the product he has purchased, he must notify the buyer in writing within 3 days from the date of learning of this situation. The total cost must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:
1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH UNAUTHORIZED CREDIT CARD:
1. After the product is received, if it is determined that the credit card for which he has paid is used unfairly by unauthorized persons and the price of the sold product has not been paid to the Seller by the relevant bank or financial institution, the Buyer shall pay the shipping cost of the product subject to the contract to the SELLER within 3 days. The product/s must be returned to the SELLER.

IF THE PRODUCT IS NOT DELIVERED ON TIME FOR UNAVAILABLE REASONS:
1. In case of force majeure that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is informed. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:
1. The Buyer shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.

RIGHT TO VOID:
1. BUYER; He/she may use the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, without assuming any legal and criminal responsibility, and may not show any reason, provided that he informs the SELLER via the contact information below. The price of the product returned by the BUYER will be deducted from his account. However, he is obliged to pay the shipping fees received and returned. Transport companies are third parties for the SELLER and the BUYER.

1. CONTACT INFORMATION TO BE NOTIFIED ABOUT THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: Osman Cin
ADDRESS: Gülevler Mah. 4010 Sok.
EMAIL: contact@mystiquetrade.com
PHONE: +905306063269

PERIOD OF WITHDRAWAL:
1. If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.
2. The costs arising from the use of the right of withdrawal belong to the BUYER.
3. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products".

USE OF THE RIGHT OF WITHDRAWAL:
1. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution.
2. Return form, The products to be returned must be delivered completely and undamaged, together with the box, packaging, standard accessories, if any.

RETURN TERMS:
1. The BUYER is obliged to deliver the product to the seller within 10 days at the latest after the SELLER receives the notice of withdrawal. The SELLER returns the product price to the BUYER after receiving the product intact and complete. The BUYER is responsible for the shipping of the product to the BUYER and the shipping costs of the BUYER's product return shipping. The SELLER only pays back the product price at the return stage. If the buyer does not return the product within 10 days after informing the SELLER in order to use its right of withdrawal, and does not notify the shipping company and the tracking number of the return, it will cancel the return conditions. The BUYER must make the right to return within 14 days, within 14 days of receiving the product.
2. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's loss in proportion to the defect.

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